RETURN POLICY
RETURN & REFUND POLICY
At Realhiddenblade, we carefully make and inspect our cosplay props and replica products before shipment. Please review the following return and refund policy before placing your order.
Cancellations
Orders may be cancelled before production or shipment begins, subject to this Return & Refund Policy.
Once production or shipment has started, cancellation may no longer be possible.
Custom or made-to-order products may not be eligible for cancellation once production has started.
If an approved cancellation is accepted, the applicable refund will be issued to the original payment method.
Returns
We accept eligible product returns.
Return requests must be submitted within 3 calendar days after delivery.
To be eligible for a return:
1. The item must be unused and in its original condition.
2. The item must be returned in its original packaging.
3. The customer must provide proof of purchase.
4. The customer must contact us before sending the item back and receive return instructions from our customer service team.
Items that have been used, modified, damaged after delivery, or returned without prior authorization may not be eligible for a refund.
Return Shipping & Restocking Fees
If the return is not related to a product defect, incorrect item, or an error on our part, the customer is responsible for applicable return shipping costs, customs duties, import fees, and other return-related charges.
A restocking fee of 35% of the original product price may also apply to eligible returns.
Return shipping costs are generally non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at support@realhiddenblade.com within 3 days of delivery.
Please provide your order number and clear photos or videos showing the issue and the condition of the package.
We will review the issue and, where applicable, provide a replacement, repair, or refund solution.
Please do not return the item before contacting us and receiving return instructions.
Custom & Made-to-Order Products
Custom and made-to-order products require additional production time and may not be eligible for cancellation or return once production has started.
If you have questions about a custom order, please contact us before placing your order.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
Shipping charges are generally non-refundable unless the return is caused by a product defect, incorrect item, or an error on our part.
Late or Missing Refunds
If you have not received your refund, first check your bank account or payment provider.
If the refund is still not showing, please contact your credit card company or payment provider, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
support@realhiddenblade.com
Return Address
Please contact our customer service team at support@realhiddenblade.com before returning any product.
We will provide the appropriate return address and return instructions after reviewing your request.
Important Notice
Our products are primarily intended as cosplay props, replicas, collectibles, and display items.
Please review the individual product description for specific information about materials, dimensions, construction, and intended use before purchasing.
Contact Us
If you have any questions about cancellations, returns, or refunds, please contact us at:
support@realhiddenblade.com